FAQ

Got Questions? We've Got You.

We know light therapy might feel new — or even a little intimidating. That’s why we’ve answered the most common questions from people just like you. Whether you're exploring PBM for the first time or ready to take the plunge, here's everything you need to know about using Yumi Lumina confidently and safely.

 

🧪 About the Technology

A PBM Mask is a facial device that uses specific wavelengths of light to stimulate skin cells, promoting healing and rejuvenation at a cellular level.

Photobiomodulation works by emitting specific wavelengths of light that penetrate the skin, stimulating cellular activity to enhance collagen production, reduce inflammation, and improve skin health.

Anyone looking to improve their skin health, address specific skin concerns like aging, acne, or inflammation, or enhance their overall skincare routine can benefit from using a PBM Mask.

Yes, PBM Masks are generally safe for all skin types, including sensitive skin, because they use light therapy without direct heat or harmful UV rays.

PBM Masks are considered safe with minimal risks. However, some individuals may experience temporary redness or irritation, especially if they have very sensitive skin.

While in-office treatments may offer higher intensities and professional oversight, PBM Masks provide a convenient, at-home alternative that can deliver significant benefits with regular use.

While PBM Masks can greatly enhance your skincare routine, they are best used in conjunction with other skincare practices, such as cleansing, moisturizing, and applying sunscreen, rather than replacing them entirely.

🧴 How to Use Yumi Lumina

You can use the Yumi Lumina Mast 3-4 times a week with any of the preset programs. The maximum preset auto-session will run for 20 minutes and automatically shut off, so you can be assured that you will not exceed the maximum duration.

Yes, you can use the Yumi Lumina in conjunction with your regular skincare products, but it's best to apply the mask to clean, dry skin for optimal results.

While you can use the Yumi Lumina PBM Mask any time of day, using it during your morning or nighttime skincare routine can easily integrate it into your daily habits. Some prefer nighttime use to help the skin rejuvenate overnight.

Yes, for best results, the Yumi Lumina PBM Mask should be used on clean, makeup-free skin. This ensures the light wavelengths can penetrate the skin without any barriers, maximizing the treatment's effectiveness.

After using the Yumi Lumina PBM Mask, wait a few minutes for your skin to absorb the full benefits of the light therapy before applying serums, moisturizers, or other skincare products. This allows your skin to fully utilize the photobiomodulation effects.

If you prefer to apply certain skincare products before using the mask (like toners), wait until these products are fully absorbed into your skin. A general guideline is to wait about 5-10 minutes, ensuring that the skin is dry and ready for light therapy.

Generally, PBM therapy is considered safe for use with cosmetic injectables like fillers or Botox. However, it's always best to consult with your dermatologist or the professional who performed your injectable treatment to ensure it's safe for you, particularly if recently done.

🛡️ Technical Specs

Yumi Lumina harnesses the power of photobiomodulation through a meticulously chosen spectrum of light wavelengths, each selected for its proven benefits in skin health and rejuvenation. The device emits Red light at 630nm, Near-Infrared (NIR) light at 850nm, Blue light at 415nm, and Orange light at 605nm.

  • Red Light (630nm): This wavelength is ideal for promoting collagen production, reducing wrinkles, and enhancing skin's overall appearance. It penetrates the skin to stimulate cellular repair and increase circulation, offering anti-aging benefits and promoting a youthful complexion.
  • Near-Infrared Light (850nm): NIR light penetrates deeper than red light, reaching into the skin's deeper layers and tissue. It helps in healing, reduces inflammation, and is effective in pain relief. Its deep penetration capabilities make it excellent for muscle recovery and joint pain, in addition to its skin health benefits.
  • Blue Light (415nm): Chosen for its antibacterial properties, blue light targets the bacteria that cause acne, making it effective in treating skin blemishes and preventing future outbreaks. It's also beneficial for regulating oil production in the skin.
  • Orange Light (605nm): This wavelength is effective in improving skin tone and texture. It has a calming effect on the skin, helps reduce redness, and promotes a radiant glow.

These wavelengths were selected based on extensive research into the effects of specific light spectra on skin cells and tissue. By combining these targeted wavelengths, Yumi Lumina offers a comprehensive approach to facial care, addressing a wide range of skin concerns and promoting overall skin health and vitality.

Irradiance refers to the power output of the mask per area and is crucial for ensuring the mask delivers enough energy to be effective without causing harm. The irradiance for the Yumi Lumina is at 50mW/cm2, which is within the safe range for home-based devices.

Yumi Lumina is designed with LEDs uniformly distributed across the mask, ensuring that every part of your face receives consistent light exposure. This uniform distribution is crucial for delivering balanced treatment results, promoting even skin rejuvenation and maximizing the effectiveness of each session.

Yumi Lumina is powered by a 1400mAh battery, offering the convenience of quick charging and lasting power. A single charge takes about an hour and is sufficient for 2-3 sessions of 20 minutes each. This means you can enjoy multiple treatments on a single charge, making it perfect for regular use.

The autorun feature of Yumi Lumina is designed for ease of use and optimal treatment efficiency. It automatically cycles through a preset sequence: starting with 5 minutes of red/NIR light, followed by 5 minutes of blue light, and concluding with 10 minutes of orange light. This sequence offers a comprehensive skincare routine in just 20 minutes. For targeted treatments, you can select individual wavelengths—Red/NIR, Blue, or Orange—for a full 20-minute session each, allowing for customized care based on your skin's needs.

The intensity of Yumi Lumina's light is calibrated at an optimum level suitable for all skin types. This setting ensures effective treatment while being gentle enough to accommodate varying skin sensitivities, eliminating the need for manual adjustments. It's designed to deliver the maximum benefit with minimum risk, making it a safe and effective solution for every user.

🛡️ Safety, Skin Types & Side Effects

Yes, when used as directed, PBM therapy is safe. The masks use LED lights that do not emit harmful UV rays, making them suitable for regular use.

Please note: The Yumi Lumina PBM Mask is designed for cosmetic use to improve skin appearance and health. It is not intended to diagnose, treat, cure, or prevent any medical condition. Users with specific health concerns or pregnant women should consult with a healthcare professional before use. Read all instructions carefully and use only as directed. The manufacturer is not liable for misuse or adverse reactions.

While PBM Masks are generally safe, individuals with certain conditions (like photosensitivity) or pregnant women should consult with a healthcare provider before use.

Results can vary based on individual skin conditions and consistency of use, but many users report seeing noticeable improvements within 4-6 weeks.

While the Yumi Lumina PBM Mask is designed for safety and effectiveness within the recommended usage of 10-20 minutes per session, 2-3 times a week, exceeding these guidelines is generally not advised without consulting a skincare professional. Overuse can potentially lead to diminishing returns on the benefits or, in rare cases, cause mild skin irritation due to overexposure to light, especially for those with sensitive skin types. It's important to allow your skin to rest and naturally respond to the treatment. If you believe your skin could benefit from more frequent sessions, consider discussing your skincare goals and routine with a dermatologist to tailor a safe and effective plan specific to your skin's needs.

Maintenance

Wipe the mask with a soft, dry cloth after each use and ensure it's stored safely.

Do not use hard chemicals.

Do not keep it charged it if you do not plan to use it for a prolonged period of time.

Do not immerse in water.

📦 Warranty, Returns & Shipping

The Yumi Lumina PBM Mask comes with a comprehensive 1-year warranty from the date of purchase, ensuring your investment is protected against defects in materials and workmanship. To streamline the process and ensure immediate coverage, products are automatically registered at the time of purchase. This means you can enjoy the benefits of your Yumi Lumina PBM Mask with peace of mind, knowing that we stand firmly behind the quality and reliability of our product. Should you encounter any issues, rest assured that support is just a step away, underlining our commitment to your satisfaction and to the excellence of our product.

If your Yumi Lumina PBM Mask stops working within the warranty period, please follow these steps to ensure prompt assistance:

  • Reach Out to Support: Contact our support team directly via WhatsApp for immediate assistance. This ensures a quick response to your concerns. For your convenience, the WhatsApp link can be found in the "Contact Us" section of our website. Additionally, we've included the link here for direct access.
  • Provide Purchase Details: Be ready to provide details of your purchase, including the date and proof of purchase, to verify your warranty coverage. This information is crucial for us to assist you efficiently.
  • Describe the Issue: Clearly describe the issue you're experiencing with your device. If possible, include photos or videos to help our team better understand the problem. This will enable us to offer specific advice or solutions.
  • Follow Instructions for Assessment: Our support team may provide instructions for further assessment of your device's condition. Please follow these instructions carefully to facilitate a thorough evaluation.
  • Wait for Resolution: Our team will work diligently to resolve your issue, whether through troubleshooting advice, repair, or replacement, in line with our warranty terms.

Rest assured, our dedicated support team is committed to resolving any issues you encounter swiftly and satisfactorily, ensuring your Yumi Lumina experience remains positive and beneficial.

The warranty for the Yumi Lumina PBM Mask is dedicated to the original purchaser and is not transferable. If the device is sold to someone else, the warranty benefits and rights will remain with the initial buyer as per the terms of purchase. This policy ensures that the warranty service and support are provided directly to the original customer, maintaining a clear and straightforward process for warranty claims. For any further questions or clarity on warranty details, please feel free to reach out to our customer support team.

Our policy at Yumi Lumina is that all orders are final, and we do not accept returns. We encourage our customers to be certain that the Yumi Lumina PBM Mask is the product they desire before making a purchase. This approach allows us to maintain the highest standards of quality and service for all our products. We understand the importance of making informed decisions, so we provide detailed product descriptions, specifications, and customer support to help you before your purchase. Should you have any questions or need further information about the Yumi Lumina PBM Mask to make an informed decision, please do not hesitate to contact our customer service team. We're here to ensure that you are confident and well-informed about your choice.

If your Yumi Lumina PBM Mask is found to be faulty, it falls under our warranty terms. In such cases, we are committed to addressing and resolving the issue in accordance with our warranty policy, which covers defects in materials and workmanship for 1 year from the date of purchase. Please contact our support team through the WhatsApp link provided on our website, and be ready to provide details of the fault along with proof of purchase. Our team will guide you through the next steps towards a resolution, which may include repair, replacement, or other appropriate action as per our warranty terms.

It's important to note that our sales policy does not accommodate returns or exchanges based on a change of mind. We encourage our customers to review all product information and feel free to reach out with any questions before making a purchase, ensuring that the Yumi Lumina PBM Mask meets your needs and expectations. Our customer service team is always here to help you make an informed decision.

For returns and warranty claims, it is the customer's responsibility to cover the shipping costs. This includes sending the product back to us in the event of a faulty device that falls under our warranty terms. We recommend using a trackable shipping service to ensure the product reaches us safely and can be tracked throughout the process. While we stand behind the quality and effectiveness of the Yumi Lumina PBM Mask, incorporating this policy helps us maintain the highest standards of service and support for all our customers. If you encounter any issues with your device, please reach out to our support team via the WhatsApp link provided on our website, and we will guide you through the process to address your concerns as efficiently as possible.

The processing time for a return or warranty claim is approximately 4 weeks from the day we receive the returned product. During this period, our team diligently assesses the device to verify the claim and determine the appropriate course of action, whether it involves repair, replacement, or another solution under our warranty terms. We strive to handle all cases as swiftly and efficiently as possible, understanding the importance of resolving your concerns promptly. Rest assured, our customer support team will keep you informed throughout the process, providing updates on the status of your claim. We appreciate your patience and cooperation as we work to ensure your satisfaction with the Yumi Lumina PBM Mask.

 

Copyright © 2024 The Kampung Kid All Rights Reserved

Share
Tweet
Share